Please read these terms and conditions prior to the use of this website. 

Welcome to the website of Leilani Fine Tea (A division of Gregory Lui Consulting Inc.) Please review this agreement, which shall apply to the use of this website, as well as to the purchase of all products sold to you through this website. By using this website, you represent that you have reviewed and understand the terms and conditions set out therein and that you agree, without the limitation or qualification, to be bound by the terms and conditions of this agreement. 

As the terms of this agreement may be modified at Leilani Fine Tea’s sole discretion, without any obligation to notify you, we advise that from time to time you check this website to review the changes. Your continued use of this website shall constitute your consent to any changes.



The entire content in this website, including but not limited to design, text, graphics, logos, icons, images, video and audio clips are all proprietary materials owned by Leilani Fine Tea and 3rd party content suppliers. Copyright ©2020, Leilani Fine Tea, Leilani Tea and Gregory Lui Consulting Inc. ALL RIGHTS RESERVED. All content is exclusive property and protected by the US and Canadian copyright law. Permission is granted to printer portions of the materials for the sole purpose of ordering and is for personal non-commercial use only. Any other use of materials – including reproduction, modification, distribution, republishing, transmission, display or performance without the prior written permission of Leilani Fine Tea is strictly prohibited. 



All trademarks, service marks and trade names of Leilani Fine Tea used on the website are trademarks or registered trademarks of Leilani Fine Tea.



Terms and Conditions of Sale

Products and Pricing 

All products listed on the website, their descriptions and their prices are each subject to change. We reserved the right, at any time, to modify, suspend, or discontinue the sale of any products with or without notice.  You agree that we will not be liable to you or any third party for any modification, suspension or discontinuance of any product. In the event there is a typographical error or error in pricing or product information received, we shall have the right, prior to acceptance of your order to decline or cancel any such orders, whether the order has been confirmed and/or charged. If payment have already been accepted and we cancel your order, we shall immediately issue a credit in the amount charged. 



When you make an order, you are making an offer to purchase, and such offer is subject to our acceptance. Your receipt of an order confirmation from us does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline or cancel your order (in whole or in part) for any reason. We may require additional information before accepting any order. Your order is not accepted until we send you shipping information for your order.  You agree that if we cancel all or part of your order, your sole and exclusive remedy is that we will issue a credit to you in the original form of payment in the amount charged for the cancelled portion of the order. 

Shopify is our payment service provider and must approve all purchases made with a credit card. 


Payment Terms 

For each product you order on the site, you agree to pay the price applicable for the product as the time you submitted your order, the delivery fees for the delivery service, and any applicable taxes and duties. 

All payments are non-refundable. 


Shipping Policy 

Products will be shipped in accordance with the shipping method you selected when placing the order by a 3rd party logistic service provider. Any delivery dates provided by us are estimates. We reserve the right to make deliveries in installments when needed. Leilani Fine tea will not be responsible for damages due to delays in shipping. We will send you an email when your order has been picked up by the logistic company and can be reviewed on their website. 

You are responsible for all federal and provincial shipping related taxes and duties. You agree to comply with all export laws of Canada that apply to the products purchased or received under this agreement. 

Shipping fees include handling and packing fees as well as postage costs. Your package is sent out at your own risk, but special care is taken to make sure it arrives safely. All our teas are sealed and well protected. However, the moment the product is transferred to the 3rd party logistic service provider the title and risks are passed onto you.  

Rates posted are for Canada Post.

Leilani Fine Tea is not responsible for products that are damaged or spoiled, weather related delays, 3rd party human error such as wrongful delivery, theft, lost or missing packages and any other acts beyond our control once it leaves our facility.  

If there is something else that doesn’t pertain to the above please feel free to send us an email with the order number and the short description of the issue to


Cancellation Policy

Once an order has been submitted it cannot be cancelled. 

Auto-renew subscriptions can be turned off at any time before renewal however, subscriptions cannot be cancelled mid-term.   To turn off or cancelled your subscription’s auto-renewal please follow the cancellation instructions or send us at email to 


Return Policy/Exchanges

We do not accept any product returns or exchanges. All products are final sale and no returns or exchanges are accepted. 


Damaged Products 

Once your package leaves our facility, we cannot be held responsible as this is out of our control. If the products arrives damaged, we will work with you to submit a claim to the logistic company. Do not throw anything out as it may be required by the logistic company to process a claim. Send us an email with the invoice number and a brief description and we can follow up. 



Special offers, coupons or discounts cannot be used in conjunction. Limit one promotion per order. Members of The Connoisseur Tea Portfolio Club are encouraged to use their VIP discounts along with these promotions. Please email us to obtain a personalized code prior to placing an order. Unfortunately, no adjustments can be made on prior orders.   


Limitations of Liability

In no event shall Leilani Fine Tea, its officers, representatives or employees be liable to you for any damages, however cause, including but not limited to direct, indirect, special, consequential, incidental, punitive or otherwise. You hereby waive all remedies, warranties, guarantees or liability, arising from law or otherwise. Leilani Fine Tea, its officers, representatives and employees shall not be liable for lost profits, business interruption, any computer related damages or loss of data. Leilani Fine Tea hereby excludes all liability with respect to the transmission of viruses or bugs. This entire limitation shall apply even if Leilani Fine Tea, its officers, representatives or employees have been advised of the possibility of such damages.  Leilani Fine Tea’s maximum liability shall in no event exceed the amount paid by the purchaser for the product. This limitation is an essential element of the agreement between Leilani Fine Tea and you. 



You agree to indemnify, defend and hold harmless including reasonable legal fee to Leilani Fine Tea, its officers, directors, employees, or representatives from any action arising from your misuse of this website or the breach of any of the provisions of this agreement. 


Changes to This Policy 

If we change our privacy policy, we will post those changes on the website so that users are always aware of what information we collect, how we use it, and under what circumstances, if any with full disclosure. These changes will be effective immediately. Your continued access to and/or use of the Site or Service following notice of such changes constitutes your assent to, and acceptance of, this policy, including all posted changes for which we have provided notice as described herein.


Questions and Feedback 

We welcome your questions, comments and concerns about privacy. Please send us an email pertaining to the privacy or if you have any other issues or feedback you wish to share to